Senior Service Center Specialist

Xylem • Sanford, FL

1d • $25 - $32 • Onsite

About The Position

The Service Center Specialist is a field-forward, operations-driven role supporting rental, service, and project execution. This position plays a critical role in sourcing equipment, coordinating dispatch and logistics, managing contracts, and ensuring billing accuracy to keep field operations running safely and efficiently. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

Requirements

• High School Diploma or equivalent
• 2+ years of operations, field coordination, rental, or service experience
• Proficiency in Microsoft Office
• Intra-departmental communication for purpose of alignment/ information sharing
• Ability to understand concepts in execution and strong organization skills

Nice To Haves

• Experience in equipment rental, construction, utilities, or industrial services preferred
• Mechanical background preferred
• Experience with an ERP system preferred, SAP preferred
• Dispatch or billing system experience preferred

Responsibilities

• Source and locate rental and service equipment across branches and approved vendors
• Coordinate equipment availability to meet jobsite schedules and emergency demands
• Support equipment mobilization and demobilization activities
• Work closely with field teams to ensure equipment readiness and accuracy
• Assist Service Technicians with field work orders
• Maintain accurate inventory records for parts and equipment, and address any discrepancies
• Dispatch and schedule trucks for equipment deliveries and pick-ups
• Coordinate logistics with drivers, field technicians, and branch personnel
• Maintain delivery and pick-up schedules aligned with jobsite requirements
• Prepare and manage dispatch documentation and customer sign-off paperwork
• Create and process rental orders, service orders, and purchase orders
• Generate rental and service quotes and convert them into active orders
• Ensure labor, equipment, parts, and service operations are accurately entered into systems
• Maintain documentation related to purchasing and equipment movement
• Support customer contract setup, renewals, extensions, and simple modifications
• Review auto-renewals and coordinate contract additions with sales and branch staff
• Ensure contract terms, rates, and freight agreements are accurately reflected in orders
• Assist in resolving contract-related issues
• Ensure accurate time entry, billing codes, and cost allocation
• Support billing for rentals, projects, and service engagements
• Obtain and maintain customer payment information
• Assist in resolving billing discrepancies and customer inquiries
• Promote and maintain a safe working environment and strong safety culture
• Demonstrate accountability, ownership, and operational excellence

Benefits

• 4 WEEKS Paid Time Off (PTO) for hourly positions
• health
• dental
• vision
• investment savings plan
• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program
• Medical, Dental, and Vision plans
• 401(k) with company contribution
• paid time off
• paid parental leave
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED