Service Center Representative

Boston College • Newton, MA

8d • Onsite

About The Position

The Service Center Representative provides a prompt, efficient and professional response in a variety of areas within the Clough School of Theology and Ministry (CSTM), including day-to-day operations, support for Student Affairs and Career Services, and supervision of Graduate Assistants. This position reports to the Associate Dean, Finance and Administration. Responsible for a variety of inquiries received from CSTM personnel in all ancillary support areas. These include hospitality (reception / desk coverage), back-office operations, event support, student worker oversight, and Student Affairs and Career Services support. Additionally, the incumbent receives the necessary cross-training to allow him/her to handle other areas supported by the Service Center.

Requirements

• Must have clear and concise verbal and written skills and the ability to effectively communicate
• Ability to listen to gain an understanding of each customer’s issue
• Computer skills, including strong MS Office skills (Word, Excel) as well as specific technical packages as required. Willingness and ability to learn new software programs and technologies quickly (such as design and web content tools)
• Strong communication and organizational skills
• Cooperative team player who works well independently and with others in a team-oriented, fast-paced environment
• Demonstrated functional experience in MS Office and Google Suite
• Must have an understanding of or demonstrated aptitude for administrative and operations concepts, especially in higher education
• Strong customer service focus

Nice To Haves

• Bachelor’s degree preferred
• Background in theology and/or ministry preferred
• 1-2 years of fiscal and/or administrative experience is preferred

Responsibilities

• Fulfills general office work within CSTM Service Center, including greeting guests, responding to inquiries, and providing assistance to CSTM faculty, staff, students, as well as campus partners and the wider public.
• Staffs CSTM Service Center Front Desk.
• Serves as primary liaison with BC mailroom and handles all incoming and outgoing mail, UPS, FedEx, etc.
• Serves as primary liaison for maintenance of the copier/printer/scanners.
• Works with Associate Dean, Finance and Administration on submission of Facilities Work Order Requests.
• Maintains all supplies and forms.
• Works with the administrative team to coordinate orientation events in the fall, winter, and summer.
• Provides administrative support to the Associate Dean, Student Affairs and Career Services.
• Serves as part of CSTM administrative team, participating in regular meetings and the overall life of the school.
• In collaboration with the Associate Dean Finance and Administration, trains and onboards new Graduate and Student Assistants in the CSTM Service Center and serves as a resource to all CSTM Graduate and Student Assistants.
• Assisting with GA Orientation for CSTM GAs and SAs and partner GAs.
• Coordinating Service Center GA and SA Orientation programs.
• Developing and maintaining office schedule for Service Center GAs each semester (Fall, Spring, Summer).
• Assigning Service Center GAs to cover events each semester (Fall, Spring, Summer).
• Working with team of Service Center GAs on day-to-day operations and managing projects for which they are responsible.
• Leading weekly Service Center GA meetings.
• Coordinating GA support, if possible, over breaks.
• Provides general fiscal and administrative support to CSTM administration and faculty.
• Processes Accounts Payable expense reports and vouchers, professional independent contractor employment paperwork, and vendor payments.
• Coordinates CSTM student conference funding application process and awards.

Benefits

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree