Customer Service Center Representative

Taylor Corporation•North Mankato, MN

5d•Onsite

About The Position

Taylor Corporation is a growing, dynamic company with big plans for the future. Family owned and proud of it, they power their employees’ potential and strive to create opportunity and security for every member of the team. Taylor Corporate Identity & Branding, formerly known as Corporate Graphics International, is looking for a new Customer Service Center Representative to join their team in North Mankato, MN! In this position, you will play an important part in ensuring our customers are taken care of and the company is well represented!

Requirements

High School diploma or equivalent (GED)
1+ years of customer-related experience
Strong verbal and written communication skills
Strong interpersonal, problem-solving, follow-up, and organizational skills
Strong computer proficiency
Candidates must be authorized to work in the United States without the need for employer sponsorship.

Responsibilities

Provide a best-in-class customer experience and represent our company in a professional manner
Respond to customer inquiries through incoming calls, emails, and live chat
Put forth ideas to develop new best practices to maximize the customer experience
Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
Build long-lasting customer relationships
Research and resolve concerns to ensure customer retention and satisfaction
Navigate a variety of computer programs and websites