Customer Service Representative - Community Center

City of Olathe•Olathe, KS

1d•Onsite

About The Position

The City of Olathe is looking for a friendly face to help with a variety of responsibilities as part of our Customer Service team working part-time at the front desk of the Olathe Community Center. If you want to join a team that focuses on continuous improvement, innovation, and collaboration while providing valuable assistance to the Olathe public, this job may be just the fit for you! The Customer Service Representative I performs a variety of routine customer service-related functions such as handling telephone calls, processing Point of Sale (POS) transactions, assisting customers with questions and directions. The Customer Service Representative I is part of a job progression that includes Customer Service Representative I, II, and III.

Requirements

Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions.
Strong customer service, time management, and organization skills.
A high school diploma or equivalent is required.
Proficiency with verbal and written English language required.

Nice To Haves

Additional proficiency with Spanish preferred.

Responsibilities

Greets customers and visitors with excellent customer service in a fast paced environment; responds to customer inquiries in-person and through phone, email, or chat; provides routine information and instruction regarding services, programs, and facilities; actively works towards the successful resolution of customer concerns and escalates matters according to established practices.
Maintains customer records, information, and other details in support of services or programs; uses systems and technology to support customers with forms, registrations, purchases, and other program requirements.
Follows facility and program policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency.