Call Center Customer Service Representative
About The Position
This position is primarily responsible for processing customer orders, assisting customers with their purchases, quickly identifying and resolving customer concerns, and positively contributing to the online customer experience by being the “Human Face” of Vance Outdoors. Core duties and responsibilities include the following. Other duties may be as assigned. Be the example for high performance and customer service. Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately. Prioritize and deliver outstanding customer service, troubleshooting and resolving issues for customers by phone, email, and live chat. Responsible for promoting a positive culture within the department. Manage and process customer sales, including data entry and order processing. Obtaining, recording, and maintaining Business to Business account information (FFL licenses and updates). Confirming state regulations for sales. Maintain outstanding department conditions/keep all areas clean and orderly. Arrive on time and be ready for your shift. Positive contributor to the team environment. Strong computer knowledge and typing skills (ability to handle multiple software systems). Detail-oriented and ability to multi-task. Enforces safety, health, and security rules. Adhere to all company policies and procedures. Assist other departments as necessary or when slow.
Requirements
- High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Knowledge of: Microsoft Suite, CRM Software, Point of Service Systems; Internet Software.
- Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
- Occasionally required to walk, stoop, kneel, crouch, or crawl.
- Must regularly lift and /or move up to 10 pounds
Responsibilities
- Be the example for high performance and customer service
- Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately
- Prioritize and deliver outstanding customer service, troubleshooting and resolving issues for customers by phone, email, and live chat.
- Responsible for promoting a positive culture within the department.
- Manage and process customer sales, including data entry and order processing
- Obtaining, recording, and maintaining Business to Business account information (FFL licenses and updates)
- Confirming state regulations for sales
- Maintain outstanding department conditions/keep all areas clean and orderly
- Arrive on time and be ready for your shift
- Positive contributor to the team environment
- Strong computer knowledge and typing skills (ability to handle multiple software systems)
- Detail-oriented and ability to multi-task
- Enforces safety, health, and security rules.
- Adhere to all company policies and procedures.
- Assist other departments as necessary or when slow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
