Service Center Representative

UNITED BANK OF MICHIGAN GROUP•Grand Rapids, MI

21h•$18 - $24•Onsite

About The Position

Assist customers over the phone and internet with banking questions and inquiries. As a full-time employee of United Bank, you would join an outstanding, supportive culture of employees. The Service Center Representative position is a fundamental position at United Bank. Service Center Representatives have the important role of being the first impression our customers receive over the phone of United Bank. You will assist customers over the phone and internet with banking questions and inquiries. In order to excel at this role, you need strong verbal and written communication, strong attention to detail and organization skills, along with the ability to build relationships, follow instructions, learn new tasks, and follow-up. You will also be responsible for areas of compliance as it relates to your position and may be assigned special projects or additional duties.

Requirements

High school diploma or GED equivalent
3 to 6 months related experience and/or training
Strong verbal and written communication skills
Strong attention to detail and organization skills
Ability to build relationships
Ability to follow instructions
Ability to learn new tasks
Ability to follow-up
Regular standing and walking
Utilizing hands & arms
Ability to talk & hear

Responsibilities

Assist customers over the phone and internet with banking questions and inquiries.
Be the first impression our customers receive over the phone of United Bank.
Assist customers over the phone and internet with banking questions and inquiries.
Build relationships with customers by meeting their financial objectives over the phone.
Be responsible for areas of compliance as it relates to your position.
May be assigned special projects or additional duties.