Service Center Representative
About The Position
The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies. Service Center Representative Job summary: This position ensures service and responsiveness for Nelson Laboratory clients. It includes fielding customer calls and building customer relationships through excellent communication and availability. This position will also be focused on learning client needs and providing proactive solutions.
Requirements
- Outstanding Customer Service Skills
- Strong Communication Skills
- Ability to learn and master technical details of the company’s testing and operations
- Computer Skills: Knowledge of Microsoft Office, Email and Excel.
- Time Management Skills
- Problem Solving Skills
- Attention to Detail
- Multi Task Driven
Responsibilities
- Answer inbound calls from clients with high energy and positivity
- Ensure first-answer service and responsiveness for Nelson Laboratories clients.
- Communicate effectively with clients to identify needs and provide proactive solutions.
- Communicate status updates to sponsors with ongoing communication regarding testing including technical details of our testing services.
- Guide clients on how to use Nelson systems more effectively.
- Assist with the Customer Loyalty Program
- Perform other duties as assigned.
- Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc).
- Know and follow company policies and procedures.
- Complete required training on time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
