Service Center Representative

NECHES FEDERAL CREDIT UNION•Port Neches, TX

1d•Onsite

About The Position

Our Service Center Representative deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, excellent communication skills, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

Requirements

High school diploma or equivalent
Excellent communication skills
Math aptitude
Keyboarding skills
1 year related financial or customer services experience or degree in related field
Professional phone etiquette
The ability to work independently while displaying initiative and decision-making
Capability to work within deadline timeframes
Strong attention to detail, multi-tasking and organization skills
Display a high level of professionalism
Dependable; punctual and regular attendance
Ability to work well in a team environment and support the credit union’s mission and values

Responsibilities

Debit Cards: reissue/ questions/ disputes
Update account cards
Home banking – set up / reset passwords
Process address change
IRA’s – Assist / withdrawals
Assist members with account questions / transfers / balancing
Assist members with fraud transactions
Process outgoing wire transfers
Assist with business accounts/ club accounts/ trust accounts/ temp accounts
Place check orders
Sell Cashier checks
Process Mastercard and Visa cash advances
Provides exceptional member service when answering inquiries and resolving members concerns