Service Center Representative
About The Position
Join our Commerce and Compliance team as a service center representative! In this role, you will help motor carriers navigate permits and weight-mile tax requirements in a call-center environment. This is a great opportunity to directly support our mission to ensure a safe & efficient transportation system by guiding carriers towards compliance and keeping commerce moving safely across the state. If you have excellent customer service skills and thrive in a fast-paced environment, apply today! Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, OAR 740-020-0010 and ORS 823.007. Failure to follow applicable administrative rules and statutes may impact employment. Not sure what this means? Visit the Commerce and Compliance Division (CCD) laws and rules website or contact the recruiter listed below for more information. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.
Requirements
- Two years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures.
- Experience using computers to retrieve and input data.
- Completion of an associate’s degree will substitute for one year of the public contact experience.
Nice To Haves
- Experience with clearly explaining complex rules over the phone to a diverse audience.
- Skilled in accurately reviewing information, determining compliance and processing transactions.
- Demonstrated ability to multitask, manage frequent interruptions and remain calm and professional in difficult or escalated situations.
- Ability to reconcile daily financial transactions without error.
Responsibilities
- Provide customer service by explaining and applying motor carrier laws, rules and procedures.
- Issue motor carrier permits and temporary passes, ensuring compliance and eligibility.
- Review carrier information and determine required credentials for lawful operation.
- Assist customers with account set up, online portal access and fee payment.
- Accurately respond to questions regarding commercial vehicle tax services.
- Work is performed in a fast-paced, high volume call center and requires sitting or standing for long periods of time with heavy computer and phone use.
- 6 month rotating schedule is required to ensure adequate coverage during the Monday – Friday 6:00 a.m. – 6:30 p.m. (PT) hours of operation.
Benefits
- Work/life balance
- 11 paid holidays a year
- flexible work schedules
- paid leave
- Comprehensive and equitable base salary offer within the listed range.
- Public Service Loan Forgiveness opportunity!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
