Service Center Repair Technician II

Johnson & Johnson•Cincinnati, OH

2d•Onsite

About The Position

This role is an entry-level, individual contributor that supports Service & Repair by troubleshooting complaints & performing repairs, preventative maintenance, and verification testing of capital medical devices. Working under general supervision, this role performs repair operations and ensures adherence to regulatory and company health, safety, and quality standards.

Requirements

Basic knowledge of electrical components
Basic verbal and written communication skills, including Microsoft Office Suite
Ability to perform problem solving tasks & use test equipment, hand tools, and fixtures

Nice To Haves

Technical Associates Degree or equivalent experience preferred
2+ years of related experience in the Medical Device industry or other regulated fields

Responsibilities

Perform preventative maintenance, troubleshooting, disassembly/reassembly, calibration, functional and safety testing, and resolve equipment problems for surgery products.
Maintain accurate service records and documentation while ensuring compliance with regulatory, quality, and company policies.
Support service operations by assisting with equipment validation, resolving non-conforming product issues, maintaining inventory, and meeting service goals.
Follow all safety requirements and collaborate with team members to identify equipment issues, communicate concerns, and support continuous improvement initiatives.

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program