Service Center Manager

Gills Point S Tire & Auto • Salem, OR

2d • $60,000 - $75,000 • Onsite

About The Position

Our Service Center Manager is responsible for overseeing all aspects of operations. This role involves managing staff, ensuring high-quality customer service, overseeing inventory, maintaining financial profitability, and ensuring the store meets sales targets and operates efficiently. The Manager is pivotal in creating an environment that fosters teamwork, efficiency, and customer satisfaction. Our managers are to be engaged in the community and ready to foster, build, and maintain positive relationships with our customers, partners, and staff.

Requirements

• Valid driver's license and acceptable driving record required.
• High school diploma required.
• Proven experience in retail management, preferably in the automotive or tire industry.
• Experience in customer service and team management.
• Strong leadership and people management skills.
• Excellent customer service skills.
• Effective communication and negotiation skills.
• Proficiency in financial management.
• Comprehensive and solid understanding of automotive repair services, tire products, and industry trends.

Nice To Haves

• A bachelor's degree in business administration, management, or a related field is preferred.
• Automotive Service Excellence (ASE) certification or other relevant industry certifications a plus.

Responsibilities

• Oversee daily store operations to ensure efficiency and effectiveness.
• Implement processes and systems to improve productivity and service quality.
• Hire, train, and manage employees, including technicians, sales staff, and administrative personnel.
• Schedule staff to cover business hours adequately while managing labor costs.
• Ensure high levels of customer satisfaction through excellent service.
• Address customer complaints and resolve issues to maintain the store's reputation.
• Develop and implement strategies to meet or exceed sales targets for tires, parts, and services.
• Collaborate with the marketing team to promote the service center's offerings and specials.
• Oversee inventory levels, order parts and supplies as needed, and manage relationships with suppliers.
• Ensure the availability of tires and auto parts for various services.
• Manage the budget, monitor expenses, and analyze financial performance to ensure profitability.
• Oversee billing, invoicing, and cash flow.
• Ensure compliance with all legal and regulatory requirements.
• Maintain a safe and healthy work environment by enforcing safety standards and protocols.
• Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards.
• Identify training needs and opportunities for staff development to enhance skills and knowledge in automotive repair and customer service.

Benefits

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED