Service Center Manager

Aston Carter•Cincinnati, OH

1d•Onsite

About The Position

The Service Center Manager is responsible for the overall leadership and performance of the Service Center, with a strong emphasis on chemical tanker and liquid chemical bulk operations. This role oversees daily operations, staffing, safety, maintenance coordination, and contractor relationships while ensuring profitability, operational efficiency, and regulatory compliance. This role requires prior experience in chemical tanker and/or liquid bulk transportation environments. Candidates without direct chemical tanker or bulk liquid experience will not be considered. The Service Center Manager is accountable for meeting revenue and P&L objectives, driving continuous improvement, and ensuring all operations comply with company policies and all applicable local, state, and federal regulations.

Requirements

Prior experience managing or supporting chemical tanker and/or liquid chemical bulk transportation operations
Minimum 3+ years of supervisory or management experience
High school diploma or equivalent required
Valid driver’s license required
Must maintain personal auto liability insurance meeting or exceeding state minimum requirements
Proven ability to lead, delegate, and develop teams
Strong operational leadership within chemical bulk or tanker environments
Excellent communication skills with employees, customers, and independent contractors
Strong employee relations and conflict management skills
Outstanding customer service orientation
Highly organized with strong attention to detail
Ability to exercise sound, independent judgment and problem-solving skills
Strong understanding of compliance, safety, and regulatory requirements in chemical transportation

Nice To Haves

5+ years supervisory or management experience
Bachelor’s degree preferred
Prior experience in transportation, maintenance, and/or equipment cleaning strongly preferred
Highway Transport tenure and experience may be considered in lieu of formal education or experience requirements

Responsibilities

Lead, direct, and manage all Service Center personnel, including drivers and office staff
Oversee operations specific to chemical tanker and liquid bulk transportation, ensuring safe, compliant, and efficient handling of hazardous materials
Manage the full hiring process for Service Center staff, including driver recruitment and selection
Establish, measure, and drive key performance indicators (KPIs) related to safety, service, utilization, and profitability
Own and manage Service Center profit and loss performance
Provide training, coaching, and development for drivers and operational staff
Maintain a safe, compliant, and safety‑first work environment, with a strong focus on chemical and hazardous materials handling
Serve as the primary point of contact for internal and external customers, vendors, and independent contractors
Direct transportation and service center activities to ensure customer satisfaction, efficiency, and cost control
Monitor operational metrics and ensure compliance with DOT, OSHA, EPA, and all state and federal regulations applicable to chemical bulk transport
Ensure all operations align with company policies, procedures, and regulatory standards
Partner closely with Safety and HR teams on compliance, investigations, and disciplinary matters
Actively advocate for and reinforce a strong safety culture
Collaborate with Maintenance and Equipment Cleaning teams, as well as third‑party vendors, to ensure equipment readiness and regulatory compliance
Perform additional duties as assigned to support Service Center success