Service Center Manager
About The Position
Applied Industrial Technologies is seeking a Service Center Manager to lead our Customer Service team in Milwaukee, WI! In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. Job Responsibilities As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Requirements
- 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
- High school diploma or GED
- Solid understanding of financial and accounting concepts
- Computer proficiency and the ability to quickly learn our ordering system
- Analytical & problem solving skills
- Excellent verbal and written communication
Nice To Haves
- Industrial sales/distribution experience preferred
- Service center experience preferred
- ERP/SAP experience preferred
Responsibilities
- Managing internal service center operations to meet/exceed P&L objectives
- Championing the development of leadership competencies that drive individual and team goals
- Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
- Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
- Hiring, training, and developing service center personnel
- Assisting account managers in the identification, acquisition, and retention of customers
- Managing inventory, receivables, expenses, and profit/loss accounting
- Reviewing and completing monthly reports as well as overseeing petty cash balancing
- Ensuring that customer relations are maintained at a high level
- Utilizing key metrics to evaluate and recommend best practices for operations
- Managing vendor relationships
- Creating a positive, dynamic, and fun work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
