Service Center Manager - South Bay

Valvoline Instant Oil Change - Henley Enterprises • Interlaken, CA

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About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager to oversee day-to-day service center operations and drive the success of the team and location. The role offers leadership development, paid on-the-job training, and opportunities for advancement. The manager also performs vehicle maintenance and service tasks, supports customers, and helps maintain a safe, well-organized workplace.

The position involves working inside and outside in varying temperatures, with significant noise and potential exposure to moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, odors, dust, mists, gases, and restricted ventilation. Work may take place in narrow aisles or passageways, including catwalks. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Basic computer knowledge or aptitude.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Reliable transportation.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work for extended periods with arms above the head and to frequently climb stairs, catwalks, or stepstools and position oneself under vehicles or beneath the hood.

Responsibilities

• Manage day-to-day service center operations and drive the success of the team and service center.
• Provide exceptional customer service and address customer questions or concerns.
• Perform oil changes, filter replacements, lubrication services, and other vehicle maintenance tasks.
• Inspect vehicles for potential issues and areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace car lights and wipers; check and top off fluids as needed.
• Inspect or replace engine air and cabin air filters, and add the correct amount of oil based on vehicle specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate chassis and driveline components and perform additional cooling-system and transmission services.
• Perform second checks by visually verifying work and making proper callouts to confirm services were completed correctly.
• Move between service bays to perform services on multiple vehicles.
• Use tools to perform services in tight or difficult-to-reach areas and communicate to ensure work is accurate, safe, and completed in the proper order.
• Learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $29.00 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in an entry-level position
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed