Service Center Manager - South Bay

Henley VIOC • Soquel, CA

1d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is seeking an experienced leader to manage the day-to-day operations of a service center and drive the success of its team. The role involves providing customer service and performing vehicle maintenance services, including oil changes, inspections, tire rotations, and other basic and additional services. The manager must follow safety protocols and the VIOC SuperPro process, maintain inventory and an organized work environment, and achieve SuperPro certification. The position is physically active and takes place in variable indoor and outdoor conditions, with exposure to noise, moving vehicles and machinery, heat, chemicals, and atmospheric conditions.

Requirements

• At least 2 years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Reliable transportation.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to use tools in tight, sometimes hard-to-reach areas.
• Ability to communicate verbally and receive verbal communication to ensure services are performed accurately, safely, and in the proper order.

Responsibilities

• Manage day-to-day service center operations and drive team and center success.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, lubrication services, and other vehicle services.
• Inspect vehicles for potential issues and perform basic maintenance, including tire rotations and fluid checks.
• Inspect and replace vehicle lights, wipers, engine air filters, and cabin air filters.
• Add the proper amount of oil according to vehicle specifications and lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Conduct second checks by visually verifying services and making proper callouts.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Move between service bays to work on multiple vehicles.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Pay of $29.00 per hour.
• Earned Wage Access through DailyPay.
• Promotion-from-within opportunities; 95% of upper-level management started in entry-level positions.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed