Service Center Manager - Hollywood Area

Valvoline Instant Oil Change - Henley Enterprises • Los Angeles, CA

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About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager to manage the day-to-day operations and drive the success of the team and service center. The role includes providing customer service and performing automotive maintenance services, including oil changes, inspections, tire rotations, and fluid checks. The position offers paid on-the-job training and opportunities for advancement. Most locations close by 7 p.m.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude.
• Willingness to learn and work as part of a customer-focused team.
• Basic computer knowledge or aptitude.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer-service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Reliable transportation.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work with tools in tight, sometimes hard-to-reach areas.

Responsibilities

• Manage day-to-day service center operations and help drive the success of the team and location.
• Provide exceptional customer service and address customer concerns and questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues or areas requiring attention.
• Conduct basic maintenance tasks, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check fluid levels and add fluids as needed.
• Inspect or replace engine and cabin air filters.
• Add the correct amount of oil based on vehicle specifications.
• Remove, rotate, lift, and reinstall tires for tire-rotation service.
• Lubricate chassis and driveline components as needed.
• Perform additional services on cooling systems and transmissions.
• Conduct second checks by visually verifying that services were completed correctly and making proper callouts.
• Move between service bays to perform services on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $28.50 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in an entry-level position
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed