Service Center Clerk III (Full Time)

Estes Express Lines•Chattanooga, TN

1d•$23 - $26

About The Position

The Service Center Clerk III supports freight dispatch, line-haul coordination, billing, tracking, and overage, shortage, and damage (OS&D) functions. The role creates freight manifests, assists with local and road-driver assignments, maintains dispatch information, and communicates with drivers and service center personnel to move freight within service standards. It also supports planning dispatches to meet cost and service goals and may handle OS&D investigations, documentation, repacking, and reporting. The position serves as a resource for less experienced clerical staff by answering questions, providing guidance, and delivering on-the-job training. Depending on assigned duties, the clerk may also maintain employee and payroll records, track applicant information for AAP compliance, process payroll changes, and assist with new-employee orientation. Regular attendance is required, and employees may be assigned other duties as operational, safety, or other needs require. The role requires a high school diploma or GED, or equivalent education and experience; knowledge of service center functions; computer proficiency, including MS Word and Excel; and strong customer service and communication skills. The employee must be able to work independently or with a team, handle multiple priorities in a high-volume environment, and may need to work a night or alternate schedule with proper notification. The job involves office equipment and computer use, lifting at least 20 pounds, and exposure to moving mechanical parts, fumes or airborne particles, and potentially hazardous materials and varied weather conditions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of functional areas including customer care, OS&D, billing, pricing, tracing, dispatching, weights, and inspection.
Computer skills, including proficiency in MS Word and Excel.
Strong customer service skills.
Excellent verbal and written communication and listening skills.
Ability to answer most questions and complete most tasks without guidance, referring only unusual problems to more experienced staff or a manager.
Good understanding of departmental priorities, workflow, and guidelines.
Ability to investigate apparent problems using standard procedures or established troubleshooting processes, and to interpret information using independent judgment and risk assessment.
Ability to work a night or alternate schedule as needed with proper notification.
Ability to lift approximately 20 pounds or more if required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen, submit to random drug and/or alcohol tests, and undergo a criminal history background check.
Must be authorized to work in the United States.
Must be able to meet the physical demands of the role, including talking or hearing regularly; close, distance, and peripheral vision, depth perception, and focus adjustment; frequent sitting and computer or office-equipment use; and occasional standing, walking, lifting, twisting, turning, and reaching.
Must be able to work in an environment that may include moving mechanical parts, fumes or airborne particles, high or precarious places, hazardous materials, varied weather conditions, and noise ranging from quiet to loud.

Nice To Haves

AS400 experience is strongly preferred.
Experience in the transportation industry is a plus, but is not required.

Responsibilities

Create freight manifest lists using applicable coding.
Assist the dispatcher with assigning local pickup and delivery drivers and/or road drivers.
Help maintain the city dispatch sheet and advise drivers about problems encountered during freight pickup and delivery.
Assist with city dispatch as needed.
Schedule, track, trace, and bill freight.
Coordinate line-haul drivers using computer system information and phone communication with service centers to move freight within service standards.
Interact with the Line Haul Supervisor, Operations Planner, Service Center personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers.
Assist with line-haul activities and plan dispatches to meet cost and service goals.
Maintain counts of received or shipped items, check them against bills of lading, and record discrepancies.
Investigate and resolve overages, shortages, and damaged freight issues, including hazardous materials, as needed.
Prepare paperwork and repack OS&D freight as needed.
Maintain accurate daily or weekly records of OS&D issues for service center management as needed.
Keep the OS&D area clean and organized while performing OS&D functions.
Coach less experienced clerical staff, answer their questions, and provide guidance on job activities.
Provide one-on-one on-the-job training to less experienced staff when necessary.
As needed, maintain employee files, payroll records, and filing systems; track applicant information for AAP compliance; process payroll change forms; compile new-employee payroll information; and conduct new-employee orientation and collect hiring paperwork.
Maintain regular attendance and perform other assigned duties as operational, safety, or other needs require.