Service Center Clerk II--Part-Time

Estes Express Lines • Albany, GA

2h • $20 - $23

About The Position

The Service Center Clerk II handles high-volume telephone calls, supports customers and drivers, and performs clerical and shipment-processing duties at a service center. The role maintains records and paperwork for overages, shortages, and damaged freight (OS&D), coordinates delivery appointments, responds to shipment and billing inquiries, and prepares freight bills with applicable tariffs and charges. Regular attendance is required. Duties are not limited to those listed; operational, safety, and other needs may require additional assigned tasks.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Proficiency in Microsoft Word and Excel.
• Strong customer service skills.
• Good clerical skills.
• Excellent verbal and written communication and listening skills.
• Ability to proceed with regular tasks with occasional direction and refer questionable situations to experienced staff or management.
• Ability to solve problems with clearly identifiable, standard, specifically defined solutions.
• Ability to comply with company policies, rules, procedures, and Code of Conduct.
• Ability to interact well with others and work independently or as part of a team.
• Ability to work under tight time constraints in a high-volume environment with multiple priorities.
• Ability to read, interpret, and comply with written materials such as safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
• Ability to lift at least approximately 20 pounds, or more if required by essential job functions.
• Must pass a pre-employment drug screen, be subject to random drug and/or alcohol testing, and undergo a criminal history background check.
• Must be authorized to work in the United States.

Nice To Haves

• Experience in billing, collections, tracing, and OS&D.
• AS400 experience.
• Experience in the transportation industry.

Responsibilities

• Answer high-volume telephone calls and direct them accurately.
• Maintain counts of received or shipped items, check them against bills of lading, and record discrepancies.
• Prepare paperwork and repackage OS&D freight.
• Maintain accurate records of OS&D issues for daily or weekly reporting to Service Center management.
• Keep the OS&D area clean and organized.
• Contact customers and coordinate delivery appointments.
• Identify freight bills that require special delivery instructions.
• Respond to customer inquiries about bills of lading and provide proof of delivery by contacting other departments or service centers to trace shipments.
• Respond to customer complaints about billing or services, refer complaints or service failures for investigation and resolution, and follow up with customers.
• Investigate, resolve, and respond to customer inquiries regarding overages, shortages, damaged freight, and hazardous-material freight issues.
• Verify and process paperwork and procedures concerning claims, charges, and freight tracing.
• Scan or image bills of lading and receipts.
• Transfer information from bills of lading into bill formats to prepare freight movement bills.
• Prepare freight bills, applying appropriate tariffs and charges to each shipment.
• Place shipments on hand.
• Assist with dispatch phones to support customers and drivers.
• Perform other duties as assigned and maintain regular attendance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED