Raley's Service Center Agent I

Bashas' • West Sacramento, CA

9d • $19 - $24 • Onsite

About The Position

As a Raley’s Service Agent I (English/Spanish), you will provide customer service in a manner which increases customer satisfaction, loyalty and retention and maximizes customer long-term value to Raley’s. In this role, you will work temporarily in the Raley’s Service Center and strive to provide polite and tactful responses to customer contacts by a variety of communication channels.

Requirements

• Must have open availability 7 days/week from 8am-8pm
• Work is completed on-site at the Raley's Distribution Center
• Discern issues and provide solutions.
• be reliable
• Open availability to work any day in the week/weekend
• Basic computer skills and proficiency in office software applications
• Impressive telephone, email and social media etiquette
• Sitting; frequent sedentary work.
• Telephone usage to communicate with internal and external customers, and vendors.
• Viewing computer monitor; average ordinary visual acuity necessary to prepare documents, enter data into computer system and read reports from computer monitor.
• Keyboarding; use of fingers to make small movements such as typing and mouse usage.

Nice To Haves

• Bilingual (English/Spanish) Preferred
• Bilingual skills a plus.
• Experience utilizing social media is helpful

Responsibilities

• Perform accurate and thorough entry of customer contact data into the database.
• Answer questions and inquiries, troubleshoot problems, provide information, and handle praise and complaints regarding the organization’s products or services.
• Demonstrate a genuine desire to ensure every customer has a positive experience.

Benefits

• Competitive compensation, paid weekly!
• Retirement Savings Plan - 401(k) including company contributions and matching funds
• Tuition Reimbursement for qualified courses
• Scholarship opportunities for continued education
• Medical, dental, and vision insurance for yourself and eligible dependents
• Life insurance
• Wellness Programs (Raley’s Healthy Lifestyles)
• Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)
• Health Savings Account
• Corporate store and discount programs (10% off groceries, free items)
• Employee Assistance Program (free financial, legal, and mental health services)
• Charitable contribution opportunity and volunteer time off and community events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed