Raley's Service Center Agent I
About The Position
The Raley’s Companies is a private, family-owned, and purpose-driven retail company. As a Raley’s Service Agent I (English/Spanish), you will provide customer service in a manner which increases customer satisfaction, loyalty and retention and maximizes customer long-term value to Raley’s. In this role, you will work temporarily in the Raley’s Service Center and strive to provide polite and tactful responses to customer contacts by a variety of communication channels. You will perform accurate and thorough entry of customer contact data into the database. You will answer questions and inquiries, troubleshoot problems, provide information, and handle praise and complaints regarding the organization’s products or services. You will demonstrate your genuine desire to ensure every customer has a positive experience.
Requirements
- Open availability 7 days/week from 8am-8pm
- Work is completed on-site at the Raley's Distribution Center
- Be reliable
- Basic computer skills and proficiency in office software applications
- Impressive telephone, email and social media etiquette
- Sitting; frequent sedentary work.
- Telephone usage to communicate with internal and external customers, and vendors.
- Viewing computer monitor; average ordinary visual acuity necessary to prepare documents, enter data into computer system and read reports from computer monitor.
- Keyboarding; use of fingers to make small movements such as typing and mouse usage.
Nice To Haves
- Bilingual (English/Spanish)
- Bilingual skills a plus.
- Open availability to work any day in the week/weekend
- Utilizing social media is helpful
Responsibilities
- Provide customer service to increase customer satisfaction, loyalty, and retention.
- Respond to customer contacts via various communication channels.
- Perform accurate and thorough entry of customer contact data into the database.
- Answer customer questions and inquiries.
- Troubleshoot customer problems.
- Provide information regarding the organization’s products or services.
- Handle customer praise and complaints.
- Ensure every customer has a positive experience.
- Discern issues and provide solutions.
Benefits
- Competitive compensation, paid weekly!
- Retirement Savings Plan - 401(k) including company contributions and matching funds
- Tuition Reimbursement for qualified courses
- Scholarship opportunities for continued education
- Medical, dental, and vision insurance for yourself and eligible dependents
- Life insurance
- Wellness Programs (Raley’s Healthy Lifestyles)
- Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)
- Health Savings Account
- Corporate store and discount programs (10% off groceries, free items)
- Employee Assistance Program (free financial, legal, and mental health services)
- Charitable contribution opportunity and volunteer time off and community events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
