Service Cashier - AutoNation Toyota Leesburg

AutoNation • Leesburg, VA

2d

About The Position

The Service Cashier/Administrator processes payments for completed work and parts requests, reconciles repair orders and parts invoices, and collects payment for dealership Parts and Service transactions. The role also supports service department administration, customer inquiries, recordkeeping, and dealership procedures.

Requirements

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Inspect service repair orders and parts invoices for completion and accuracy.
• Transfer information from repair order hard copies to electronic copies to reconcile repair orders.
• Calculate applicable materials charges and taxes.
• Collect retail charges from customers using cash, check, or an authorized charge account.
• Provide customers with the correct change and/or receipt.
• Complete the accounting section of repair orders as directed by the controller.
• Update customer service history files according to department procedures.
• Deliver repair orders and parts invoices closed during the business day to the accounting department.
• Control keys associated with completed repair orders, return them when bills are paid, and direct customers to their vehicles.
• File repair orders as directed by the service department manager.
• Answer service department calls, transfer calls to the appropriate person, and take written messages when needed.
• Control sublet bills associated with repair orders and turn them in to the business office.
• Ensure customer complaints are handled promptly, with genuine concern, and according to dealership guidelines.
• Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers to management.
• Perform other administrative tasks as directed by management.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED