Service Director- AutoNation Toyota Libertyville

AutoNation • Libertyville, AL

1d • $180,000 - $250,000

About The Position

The Service Director/Manager leads the Service department within an AutoNation store. The role drives department performance by attracting, developing, and retaining talent and creating an exceptional service experience for customers. The Service Director sets department goals, oversees efficient sales and production operations, and ensures AutoNation’s “fix it right the first time” brand promise is upheld. The position is accountable for sales and profit, expense management, associate retention, and customer satisfaction. Potential career-growth opportunities include Market Customer Director and other corporate or regional support roles.

Requirements

• High school diploma or equivalent.
• Service and/or Parts Management experience.
• Ability to set and achieve targeted goals.
• Proven ability to attract, develop, and retain talent.
• Strong financial and business acumen, with the ability to drive revenue and profitability.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.

Responsibilities

• Set a clear vision and goals for the Service Department to achieve targeted performance.
• Drive an efficient sales and production operation, serving customers quickly while upholding the “fix it right the first time” brand promise.
• Engage and motivate the team to meet key goals, performance expectations, and AutoNation best-practice processes.
• Attract, develop, and retain talent for the store.
• Create an exceptional customer experience to drive customer loyalty.
• Ensure the Service area is retail-ready, with proper displays, point-of-purchase information, and visible competitive pricing for maintenance products.
• Manage the business in accordance with AutoNation and manufacturer requirements and processes.
• Analyze business performance, identify shortfalls, and develop action plans to improve results.
• Maintain a high level of involvement in day-to-day operations.
• Achieve targeted sales and profit, expense management, associate retention, and Customer Satisfaction Index results.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from top providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED