Service Cashier/Administrator - AutoNation Ford Katy

AutoNation • Katy, TX

2d

About The Position

The Service Cashier/Administrator processes payments for completed work and parts purchases, reconciles repair orders and parts invoices, and collects money for Parts and Service transactions at the dealership. The role also supports service-department administration, customer communications, recordkeeping, and the handling of customer concerns.

Requirements

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Inspect service repair orders and parts invoices for proper completion and accuracy.
• Reconcile repair orders by transferring information from hard copies to electronic copies.
• Calculate applicable materials charges and taxes.
• Collect retail charges by cash, check, or authorized charge account; provide the customer with change and/or a receipt.
• Complete the accounting section of repair orders as directed by the controller.
• Update customers’ service history files according to department procedures.
• Deliver repair orders and parts invoices closed during the business day to the accounting department.
• Control keys associated with completed repair orders, return them when bills are paid, and direct customers to their vehicles.
• File repair orders as directed by the service department manager.
• Answer service-department telephone calls, transfer calls, and take written messages when appropriate personnel are unavailable.
• Control sublet bills associated with repair orders and turn them in to the business office.
• Ensure customer complaints are handled promptly, with genuine concern and according to dealership guidelines.
• Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers to management.
• Perform other administrative tasks as directed by management.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED