Service Call Center Representative

Penske Automotive Group • Surprise, AZ

5d • Onsite

About The Position

Toyota of Surprise, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences. As a Service Call Center Representative, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.
• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise to support customer's overall experience.
• Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to interact well with others and be a positive influence on employee morale throughout the organization.
• High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Nice To Haves

• Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.
• Ensure our customers have a world-class experience at every step along their ownership journey.
• Provide an unparalleled level of expertise to support customer's overall experience.
• Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
• Effectively communicate with customers via face-to-face, phone, or other means of communication.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Process data and organize it for management analysis.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, ratio, and percent and to draw and interpret bar graphs.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Understand and follow work rules and procedures.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Interact well with others and be a positive influence on employee morale throughout the organization.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision)
• 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED