Service Business Development Representative

Infiniti of Charlotte Inc • Matthews, NC

1d • Onsite

About The Position

Infiniti of Charlotte is looking for a candidate for our Service Business Development Center. The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.

Requirements

• Must be able to handle a high volume of inbound and outbound calls.
• Must be proficient in using multiple computer systems simultaneously on multiple monitors.
• Must be able to compose professional emails.
• Must be able to maintain an accurate filing system.
• Must have regular attendance.
• Must work in a cooperative, positive & professional manner with all personnel in the company.
• Must treat members of the public and customers in a courteous and non-discriminatory manner.
• Must maintain a professional demeanor while at work.
• Must conform to the company policy regarding non-discrimination and harassment.

Nice To Haves

• Experience with rebuttals to overcome objections.
• Experience in determining guest needs and recommending appropriate service.
• Experience in confirming guest appointments to ensure high show ratios.
• Experience in updating guest contact information.
• Experience assisting service advisors in answering customer questions regarding logistics and scheduling.
• Experience solving guest concerns and communicating with advisor and management teams.
• Experience filing and maintaining an accurate filing system.
• Experience calling back missed appointments.
• Experience assisting parts and dispatch in rescheduling customers with special order parts.
• Experience assisting the booking department.
• Experience performing follow-up and reporting back to advisors and management.

Responsibilities

• Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
• Asking strategic questions to determine which technician, location, or department can best serve the guest
• Dialing a high volume of outbound scripted telephone calls to new prospective clients
• Using rebuttals to overcome objections
• Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
• Confirming guest appointments to ensure high show ratios
• Composing professional emails to customers
• Updating guest contact information on each call
• Using several computer systems at once, on multiple monitors
• Input all appointments in a timely manner.
• Assist service advisors in answering customer questions in regard to logistics and scheduling.
• Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports.
• Filing, including original Loaner Agreements, and maintain accurate filing system.
• Call back missed appointments.
• Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
• Assist the booking department.
• Perform follow up and report back to advisors and management.
• Perform other duties as assigned by management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to the company policy regarding non-discrimination and harassment.

Benefits

• Medical, Dental and Vision Insurance
• Hourly plus commission
• 401(k) availability
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• Supplemental benefit plans including short-term disability, long-term disability, supplemental life insurance
• Opportunities for internal career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed