Customer Service/Service BDC

Scranton Chevrolet of Norwich•Norwich, CT

11h•$19 - $24•Onsite

About The Position

Scranton Chevrolet of Norwich is seeking a friendly, dependable, and motivated Service Business Development Representative (Service BDC) to join their team in Norwich, CT. This role serves as the connection between customers and the Service Department, assisting customers with scheduling maintenance, repairs, and recall work. The position involves answering questions, scheduling appointments, sending reminders, following up with customers, and ensuring Service Advisors have necessary information. No automotive experience is required, as training will be provided. This is an excellent opportunity for individuals with customer service experience from various industries to transition into the automotive field.

Requirements

Previous customer service experience
Comfortable spending a significant part of the day communicating with customers by phone
Friendly, confident, and professional phone presence
Enjoys helping people solve problems
Communicates well by phone, text, and email
Comfortable using computers and learning new technology
Can manage multiple conversations and follow-up tasks
Pays attention to details
Dependable and punctual
Follows through on commitments
Can stay positive in a fast-paced environment
Comfortable working toward goals
Enjoys being part of a team
Coachable and willing to learn
Experience in call centers, customer service, appointment scheduling, insurance, healthcare, banking, telecommunications, hospitality, reception, retail, inside sales, or other customer-facing environments can be an excellent fit.

Nice To Haves

Automotive experience is NOT required.
No automotive experience? No problem.
No automotive experience is required.

Responsibilities

Answer incoming service calls in a friendly and professional manner
Help customers schedule maintenance and repair appointments
Communicate with customers by phone, text, and email
Confirm upcoming service appointments
Make outbound calls to customers who may be due or overdue for scheduled maintenance
Follow up with customers who missed or need to reschedule an appointment
Help customers schedule manufacturer recall and service-related appointments
Notify and schedule customers when appropriate for special-order parts
Assist with basic questions about appointments and the service process
Update customer contact information and appointment notes
Keep accurate records of customer conversations and follow-up
Communicate important appointment information to our Service Advisors
Stay informed about current service promotions and customer programs
Follow up with customers to help maintain long-term relationships
Work toward individual and team appointment and customer-service goals