Service Business Development Coordinator
Mercedes-Benz of Atlanta Northeast•Duluth, GA
•Onsite
About The Position
Mercedes-Benz of Atlanta Northeast is an award-winning Mercedes-Benz dealership, serving the Atlanta metro area since 1975. The dealership is family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. Employees have expressed appreciation for the workplace, culture of teamwork, and values and leadership. This creates a positive energy for the team which helps make customers happier.
Requirements
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Responsibilities
- Answer customer calls and establish follows-up with sales/service appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Benefits
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
