Service Billing Coordinator - Pelham, AL

Convergint•Pelham, AL

13d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers within designated CTC location. As a Service Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Requirements

Exceptional telephone and personal customer service skills and ability to work under pressure.
Excellent Microsoft Outlook, Excel, and Word skills.
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
Excellent attention to detail.
Strong verbal, written and interpersonal communication skills.
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
Shows initiative – regularly engages in proactive behavior and looks for opportunities.
Strong ability to facilitate a collaborative working environment for customers and team members.
College degree, trade school or equivalent experience
Diploma and/or certificate in Business Administration or related office experience

Nice To Haves

Dispatch and customer service training
Previous call center, dispatch, or administrative experience
Experience in a construction industry environment

Responsibilities

Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.
Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer.
Attends weekly planning sessions and conducts weekly service paperwork reconciliation.
Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.
Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.
May participate in quality assurance calls/inquiries to customers as needed.
May provide Service Quotes to customers with the assistance of the supervisor.
Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
Performs other duties and responsibilities as requested or required.