SERVICE BDR
About The Position
We are looking for potential employees who want to grow with a progressive company. We are changing the automotive customer’s sales experience! Our Business Development Center (BDC) representatives are trained to provide a world-class experience to all who enter our doors. We are a family owned and operated business and provide an excellent work environment. John Hiester Automotive is currently seeking a full-time Service Business Development Representative to join our willing team! In this role, you will schedule incoming service appointment queries by phone, email or chat by scheduling appointments, confirming pending appointments, following up with missed appointments and finding the answer for any of their questions. You will interact with customers to identify their individual needs and actively document customer concerns with their vehicle and case notes. You will confirm pending appointments with customers and follow up with missed appointments. You will respond to all incoming online email leads and phone leads in a professional, well-spoken and timely manner. You will generate and schedule appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers. You will complete phone calls as assigned by the Business Development Manager. You will direct customers to product information resources, including those available online. You will ensure service lead opportunities are accounted for and appropriate, accurate notes are typed into the Customer Relationship Management software. You will deliver inquiries and messages intended for other personnel and departments promptly. You will communicate effectively with service and parts personnel in order to assist customers interested in servicing their vehicle. You will achieve or exceed monthly and quarterly goals and objectives set by management. You will work with customers in a professional, well-spoken manner.
Requirements
- Strong writing skills for writing business correspondence
- Strong time management, prioritization, and multi-tasking skills in a fast-paced environment
- Team-oriented and positive attitude with high energy personality
- Professional appearance and attitude required, and must be reliable
- Proficiency in Microsoft Word and Excel or Google Docs and Sheets
- Must have a valid U.S driver’s license and clean driving record
- Strong communication skills
- Experience in customer service recommended
Nice To Haves
- Professional demeanor
- Strong will to serve people
- Motivation to do more than expected
- Highly motivated and goal-oriented individuals
- Professional, with integrity
- Love people
- Like to get it done
- Possess a servant attitude
Responsibilities
- Schedule incoming service appointment queries by phone, email or chat by scheduling appointments, confirming pending appointments, following up with missed appointments and finding the answer for any of their questions
- Interact with customers to identify their individual needs and actively documents customer concerns with their vehicle and case notes
- Confirm pending appointments with customers and follow up with missed appointments
- Respond to all incoming online email leads and phone leads in a professional, well-spoken and timely manner
- Generate and schedule appointments by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
- Complete phone calls as assigned by the Business Development Manager
- Direct customers to product information resources, including those available online
- Ensure service lead opportunities are accounted for and appropriate, accurate notes are typed into the Customer Relationship Management software
- Deliver inquiries and messages intended for other personnel and departments promptly
- Communicate effectively with service and parts personnel in order to assist customers interested in servicing their vehicle
- Achieve or exceed monthly and quarterly goals and objectives set by management
- Work with customers in a professional, well-spoken manner
Benefits
- Medical
- Vision
- Dental
- Accident
- Critical Illness
- Short-Term
- Life Insurance
- 401k with company match
- Employee discounts on vehicle purchases, parts, and service
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
