Service BDC

Oakes GMC • Kansas City, MO

2d • Onsite

About The Position

The Service BDC Representative is responsible for supporting the service department through inbound and outbound customer communication, appointment scheduling, service retention efforts, and customer follow-up processes. This role plays a major part in maintaining customer satisfaction, helping drive service traffic, and supporting overall dealership operations in a fast-paced environment. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

Requirements

• Valid driver’s license with a clean or acceptable driving record
• Ability to pass a standard background check
• Strong reliability and consistent attendance
• Comfortable working in a fast-paced, customer-focused environment
• Basic computer skills and willingness to learn new systems
• Previous customer service, BDC, call center, or dealership experience preferred but not required
• Comfortable handling customer concerns and working in a team-oriented environment

Nice To Haves

• Previous customer service or phone-based experience is preferred, but we are willing to train the right person with a strong attitude and willingness to learn.
• Organized and able to multitask in a fast-paced environment
• Professional and customer-focused
• Comfortable handling phone calls and customer communication throughout the day
• Adaptable and willing to support different responsibilities as needed
• Reliable with strong follow-through and accountability
• Calm under pressure and comfortable handling customer concerns
• Team-oriented with strong communication skills
• Coachable with a positive attitude and willingness to grow

Responsibilities

• Answer inbound service calls and assist customers with scheduling appointments
• Make outbound calls to support service retention, appointment follow-up, missed appointment recovery, and customer communication efforts
• Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during customer interactions
• Assist with special order parts communication, appointment confirmations, and administrative follow-up tasks
• Work closely with the service department team to support daily operations and adapt to changing responsibilities throughout the day
• Assist in professionally de-escalating upset customer situations and helping provide positive service experiences
• Answer inbound service calls and assist customers with scheduling service appointments while providing a professional and positive customer experience.
• Make outbound calls to support service retention efforts, appointment follow-up, missed appointment recovery, and ongoing customer communication.
• Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during all customer interactions.
• Assist with appointment confirmations, special order parts communication, and additional administrative follow-up tasks as needed.
• Work closely with the service department team to support daily operations, adapt to changing priorities throughout the day, and help professionally de-escalate upset customer situations to create positive service experiences.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• Employee discounts
• Career growth across multiple stores
• Tuition reimbursement
• Community involvement and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed