Service BDC Representative - Group 1 Toyota Rivertown

Group 1 Automotive, Inc. • Columbus, GA

1d • Onsite

About The Position

We are looking for a high-energy, results-driven Service BDC Agent to be the "voice" of our service department. Your primary goal is to turn inbound inquiries and outbound reminders into scheduled service appointments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport over the phone, text, and email.

Requirements

• Previous experience in a call center, dealership, or high-volume customer service role is highly preferred.
• Skilled in using CRM software, Microsoft Office, and Xtime.
• Elite phone etiquette and the ability to follow professional scripts while remaining personable.
• A "can-do" attitude and the ability to handle customer objections with empathy.
• Monday-Friday 9-6, Saturday 9-7, including rotating Saturdays

Responsibilities

• Respond to all service inquiries and website leads within minutes.
• Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls.
• Conduct 160+ daily outbound touches for service reminders, missed appointments, and declined service follow-ups to keep the service drive full.
• Log every interaction with 100% accuracy in our CRM/Xtime.
• Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates.
• Promote current dealership service specials and maintenance packages to maximize upsell opportunities.

Benefits

• Attractive Commission Structure: Performance-based bonuses for every appointment that is set and "shows".
• Career Growth: Clear pathways to becoming a Service Advisor, BDC Manager, or Sales Consultant.
• Full Benefits: Medical, Dental, Vision, 401(k), and Paid Time Off.
• Perks: Employee discounts on vehicle purchases, parts, and service repairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed