Service BDC Representative - Toyota of Boardman - Boardman OH

Preston Automotive Group • Boardman, OH

2d • Onsite

About The Position

The Preston Auto Group is currently seeking an Automotive Service BDC Representative to join our Service Concierge Team. Previous experience is preferred, but not required. The ideal candidate is friendly and energetic. In this position, you are the face of our dealership! The candidate must be a good listener and a good communicator. The candidate must be organized and take down detailed notes for each customer. The candidate must strive for sales and customer service excellence in all they do. Above and beyond for every customer is our standard. The candidate must have a strong will to win and a drive to succeed. Must be focused on achieving or exceeding phone call and appointment goals. And must work well with other team members.

Requirements

• Must have excellent phone skills
• Able to speak clearly and distinctly
• Organized and good note taker
• Be a team player to help drive sales
• Goal driven with the highest level of honesty and integrity
• Maintain a high level of professionalism
• High school diploma or equivalent

Nice To Haves

• Previous experience is preferred, but not required.
• Prior sales experience preferred
• Customer service experience preferred
• Automotive experience preferred
• Bilingual (Spanish) is a plus
• CDK and XTime knowledge a plus

Responsibilities

• Handle all incoming phone calls, text messages, and emails for our Service Departments
• Confirm Guests Appointments
• Maintain and update guest personal and vehicle information
• Work with customers in a professional, well-spoken manner
• Proactively contact customers to schedule an appointment for overdue maintenance that they may be due for
• Proactively call customers to schedule an appointment for safety recalls they may be due for
• Meet and exceed all phone call, appointment, and appointment show ratio goals
• Log all phone calls and appointments in BDC Tracker and log call notes in XTime.
• Follows BDC scripts and guidelines on calls and emails.

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED