Service BDC Manager

Joyce Koons Automotive • Manassas, VA

7d

About The Position

As the Service Business Development Center Manager, you will play a pivotal role in driving the success of our business by overseeing the operations of our Business Development Center. This role plays a critical part in ensuring the dealership’s success through effective customer relationship management, lead generation, and service appointment scheduling.

Requirements

• Proven experience in a Business Development Center or similar role, preferably in the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and performance metrics.
• Proficiency with CRM software and Microsoft Office Suite.
• Tech and Data savvy

Responsibilities

• Implement best practices and standards to enhance customer experience and build long-term relationships with customers
• Develop and implement strategies to enhance customer relationship management and improve appointment scheduling efficiency.
• Collaborate with service departments to ensure seamless communication and follow-up.
• Train, mentor, and manage BDC staff to achieve performance goals.
• Analyze performance metrics and prepare reports for senior management.

Benefits

• Health
• Dental
• Vision
• 401K
• Paid Vacation
• Paid Sick leave
• Voluntary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed