MASTER TEMPLATE Service BDC / Customer Care Representative

Bob Bell Ford Hyundai•Glen Burnie, MD

11h•Onsite

About The Position

If you are looking for an opportunity to work for a fast growing, family-owned dealership, Bob Bell Automotive Group is for you! At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Requirements

Good verbal and written communication skills
Self-motivation
Proficiency with Microsoft Word, Excel, and Outlook
Drive to succeed customer expectations
Excellent organizational skills

Responsibilities

Handle all phone appointments
Work with internet leads accordingly to set an appointment for a proper service appointment
Deliver inquiries/messages intended for other service personnel and departments promptly
Speak directly with customer to assist with all inquiries and issues
Administer rental coordination for customers while cars are in service
Coordinate pick up and deliveries