Joe Bullard Acura- Service BDC

Bullard Management•Mobile, AL

11d•$14 - $16•Onsite

About The Position

The Service BDC Coordinator is a cornerstone of our service department, acting as the vital link between our clients and our service team. This role is pivotal in maintaining the smooth operation of service appointments, enhancing client satisfaction, and supporting overall department efficiency. Your contributions will directly impact client loyalty and Joe Bullard's reputation.

Requirements

High school diploma or equivalent
Previous experience in client service or a call center, preferably within the automotive industry.
Excellent verbal and written communication skills with a client-centric approach.
Strong organizational skills and attention to detail.
Familiarity with CRM systems, service scheduling software, or dealership management systems.
Ability to multitask and work in a fast-paced environment.
Proficiency in standard office software (email, spreadsheets, word processing).
Problem-solving skills to effectively address client concerns.
Positive attitude, patience, and ability to remain calm under pressure.
Flexibility to adapt to changing priorities and schedules.

Nice To Haves

Some post-secondary education preferred.

Responsibilities

Manage inbound calls, emails, and online requests to schedule service appointments.
Coordinate with Service Advisors and Technicians for optimal scheduling.
Serve as the primary point of contact for clients, addressing inquiries and concerns professionally.
Maintain a positive and client-centric approach in all interactions.
Conduct follow-up communications to confirm appointments and provide pre-appointment instructions.
Proactively remind clients of upcoming appointments, recommended maintenance, and recall campaigns.
Accurately enter and update client information and appointment details in the CRM system.
Ensure data integrity and proper documentation of client interactions.
Monitor and seek feedback to ensure a positive service experience.
Address client concerns or escalate issues as needed.
Assist with outbound calling campaigns and email communications for service promotions.
Collaborate with marketing teams on service-related initiatives.
Generate reports and analyze data related to service appointments and client interactions.
Provide insights and recommendations to improve efficiency and engagement.
Follow standardized processes and guidelines to ensure consistency and compliance with company policies.