Service BDC Appointment Representative

Toyota of Boerne•Boerne, TX

21d•$16•Onsite

About The Position

As a Service BDC Professional- you are the voice of Vaughan Automotive—the first point of contact for our valued guests. You’ll deliver exceptional customer service over the phone, making outbound calls to schedule service appointments and handling inbound calls from customers. Your goal is to maintain strong customer relationships and keep our service drives running smoothly.

Requirements

Must live close enough to commute daily to our Boerne location.
Call center and/or appointment setting experience.
Ability to thrive in a fast-paced, high-volume environment.
Computer proficiency and ability to learn CRM/DMS systems.
Friendly, outgoing, professional, and collaborative.
Strong desire to succeed and deliver exceptional customer service.

Nice To Haves

1+ years of call center, outbound calling, or appointment-setting experience.
Customer service background.
Automotive industry experience (not required—we provide training!).
Bilingual in English and Spanish.

Responsibilities

Make high-volume outbound calls (up to 200/day) and handle inbound calls efficiently.
Follow call guides and scripts to maintain consistency and quality.
Schedule appointments accurately, confirming dates, times, locations, and transportation.
Document all interactions in CRM/DMS systems.
Protect customer privacy and maintain professionalism at all times.
Achieve performance standards that reflect excellence.