Service BDC - Autobahn Motors

Sonic Automotive•Belmont, CA

1d•Onsite

About The Position

Autobahn Motors is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs. This role will also consist of cashier duties.

Requirements

All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.

Nice To Haves

Previous experience in a high-volume call center environment and/or commission driven role.
At least 2-3 years of previous high level customer / hospitality level service.
Excellent interpersonal and communication skills.
Goal-driven to meet and exceed store appointment goals.
Ability to work independently and as part of a team in a fast paced environment.
Strong organizational and time management skills.
Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate and schedule service appointments.
Compile all necessary reports, forms and other documentation on a timely basis.
Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.