Service Bdc Agent - Luxury Brand
Acura of Avon•Canton, CT
•Onsite
About The Position
We are a top-performing luxury automotive dealership seeking a driven, high-energy individual to add to our team. If you thrive in a fast-paced environment, enjoy working the phones, and want to be rewarded for your results, this is your opportunity. This is not an entry-level customer service role. This is a performance position where effort directly impacts your paycheck. If you're looking for a place where hard work is recognized and rewarded, this is it!
Requirements
- Strong phone presence and confidence closing appointments
- Competitive mindset with a drive to win
- Ability to handle rejection and stay motivated
- Organized, consistent, and goal-oriented
Nice To Haves
- BDC, call center, sales, or automotive experience preferred
Responsibilities
- Handle a high volume of inbound service calls and internet inquiries
- Set, confirm, and maximize service appointments
- Make outbound calls daily (no exceptions) for follow-ups, missed appointments, and service campaigns
- Re-engage past clients and drive service retention
- Work closely with service advisors to ensure appointments show and convert
- Track performance and hit daily/weekly/monthly KPI's
- Consistently hit and exceed appointment goals
- Maximize show rates and drive revenue into the service lane
- Take ownership of their pipeline and results
Benefits
- Base pay and aggressive bonus structure (top performers earn more)
- Monthly performance incentives and spiffs
- Full benefits package
- Paid time off
- Ongoing training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
