Service & Bar Manager | Marcerro at NightSky | San Luis Obispo, CA

PM Hotel Group•San Luis Obispo, CA

2d•Onsite

About The Position

Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature. Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing nature’s rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality. Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro—a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create. We operate a streamlined, light-touch service model—where guests may encounter only a few “hosts,” but every detail feels curated, intentional, and inspired by the natural world around us.

Requirements

Prior experience in restaurant, bar, or hospitality leadership roles.
Strong understanding of service flow, beverage programs, and guest experience execution.
Experience managing teams, scheduling, and day-to-day operations.
Comfortable operating in a fast-paced, evolving environment while bringing a strong sense of ownership, adaptability, and accountability to each day.
Excellent communication and problem-solving abilities.
Knowledge of POS systems, inventory management, cost control, and vendor coordination.
Ability to work a flexible schedule, including weekends, holidays, and varying shifts.
A natural leader who sets the tone through presence and action.
Hands-on and proactive, with a willingness to step in wherever needed and lead by example.
Detail-oriented while maintaining a vision of the bigger picture.
Passionate about hospitality, food & beverage, and creating meaningful moments.
Comfortable in a non-traditional, evolving service model.

Responsibilities

Lead daily service across all guest-facing spaces including dining, bar, banquets, and Swingtime.
Own the flow of service, ensuring it feels seamless, intuitive, and aligned with brand standards.
Actively manage the floor during service, stepping in wherever needed to support the team.
Set the tone for hospitality through your presence, energy, and attention to detail every shift.
Oversee reservations, seating strategy, and pacing to optimize the guest experience.
Resolve guest concerns in real time with professionalism and care.
Develop and maintain a cocktail, beer, and wine program aligned with the brand.
Ensure consistency, quality, and presentation across all beverages.
Manage inventory, ordering, and vendor relationships.
Monitor and control costs including pour cost, waste, and overall beverage performance.
Ensure that all operating equipment is in proper working order, and that equipment and supplies are sanitary and clean.
Ensure full compliance with alcohol laws, safety standards, and operational protocols.
Hire, train, and develop a high-performing FOH and bar team.
Foster a positive, accountable, and inclusive team culture where associates feel supported and empowered.
Lead pre-shift meetings that are focused, engaging, and aligned with daily priorities.
Coach team members on service standards, product knowledge, upselling, and guest interactions.
Provide ongoing feedback, performance management, and development opportunities.
Support scheduling aligned with business levels and labor targets.
Monitor daily performance including sales, labor, and cost of goods.
Assist in forecasting, budgeting, and cost control initiatives.
Maintain accurate records across inventory, ordering, and payroll support.
Lead by example in delivering elevated, genuine hospitality.
Build relationships with returning guests and create memorable, personalized moments.
Ensure consistency in service standards across all touchpoints.
Support programming, activations, and events that enhance the guest experience.
Balance responsibilities across front desk, dining, and café operations while coordinating closely with kitchen, housekeeping, and other departments to ensure a seamless guest experience, especially during peak hours.
Support a cohesive experience across all departments, not just within F&B.
Step in across spaces when needed, especially during peak times, as this is a highly collaborative and shared environment.
Maintain all safety, sanitation, and operational standards across service areas.
Perform any other job-related duties as assigned.

Benefits

Competitive compensation package, including quarterly incentive plan.
Generous health, dental and vision insurance, plus 401K.
Comprehensive onboarding and training plan to set you up for success.
Coaching, feedback, and mentorship to develop yourself and your team.
Personalized development plan to fit your individual role and career goals.
Leadership courses to improve your personal and interpersonal effectiveness.
Monthly fitness and transportation credits.
Unlimited PTO and 9 paid holidays.
Opportunities to volunteer and give back to our local communities.
Paid Parental Leave.
Tuition reimbursement opportunities – when you grow, we grow!
Clear pathways to future leadership opportunities, including advancement to GM roles at additional Nightsky locations or above-property executive positions.