Operations Manager | NightSky | San Luis Obispo, CA

PM New•San Luis Obispo, CA

1d•$80,000 - $80,000•Onsite

About The Position

We’re seeking an experienced, hands-on Operations Manager to lead day-to-day hotel operations at Nightsky San Luis Obispo. This role is responsible for ensuring seamless execution across Front Office, Housekeeping, and Engineering—and that the property reflects Nightsky’s mission of setting the standard in positive impact, nature-focused hospitality. This is a full-time, on-site, exempt position that reports to the General Manager. Nightsky Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature. Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing nature’s rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality. Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro —a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create. We operate a streamlined, light-touch service model—where guests may encounter only a few “hosts,” but every detail feels curated, intentional, and inspired by the natural world around us.

Requirements

4+ years of hotel operations experience, with at least 2 years in a leadership role.
Demonstrated experience leading Front Office and Housekeeping teams; Engineering exposure strongly preferred.
A proven track record of delivering strong guest satisfaction and colleague engagement.
Comfortable using hospitality technology (PMS, scheduling tools, reporting systems) and training teams to do the same.
Strong organizational, communication, and problem-solving skills.
Ability to work a flexible schedule, including weekends, holidays, and varying shifts.
Ability to speak Spanish or other languages is a plus.

Nice To Haves

Experience working in boutique, lifestyle, or experiential lodging environments preferred.
Knowledge of environmental stewardship, sustainability practices, OSHA standards, and food safety strongly preferred.

Responsibilities

Lead daily operations across Front Office, Housekeeping, and Engineering, ensuring consistent execution of Nightsky standards.
Serve as the Manager on Duty, confidently making operational decisions and supporting overall property flow.
Act as the operational extension of the General Manager—supporting coverage, decision-making, and leadership presence as needed.
Maintain the integrity, cleanliness, safety, and functionality of all guest rooms, public spaces, back-of-house areas, and outdoor environments.
Support ongoing operational readiness across the property, proactively identifying gaps and implementing solutions.
Ensure all departments are aligned and operate efficiently within a staff-light, high-touch service model.
Deliver a seamless, intuitive guest journey—from arrival to departure—rooted in warmth, ease, and connection.
Monitor guest feedback, reviews, and service recovery trends; implement adjustments to elevate the guest experience.
Ensure operational details support Nightsky’s nature-forward ethos, including wayfinding, lighting, grounds, and ambient flow.
Oversee onsite programming and experience execution, ensuring activities and activations align with the Nightsky brand and guest experience vision.
Partner closely with Sales and Food & Beverage teams to execute group events, property activations, retreats, and special programming.
Recruit, train, coach, and develop Front Office, Housekeeping, and Engineering teams.
Foster a positive, accountable, and inclusive team culture where associates feel supported and empowered.
Lead by example—rolling up your sleeves and working shoulder-to-shoulder with the team when needed.
Conduct regular check-ins, performance feedback, and development planning for direct reports.
Support labor planning, scheduling, and cost controls in partnership with the GM.
Oversee departmental inventory, preventative maintenance programs, and asset care.
Partner with vendors and third-party contractors to support operational needs, preventative maintenance, and property upkeep.
Ensure proper use of systems, supplies, and tools to maximize efficiency and longevity.
Ensure compliance with OSHA standards, safety protocols, and company policies.
Partner closely with People & Culture, Engineering, and shared services teams.
Maintain readiness for inspections, audits, and brand standards reviews.