SERVICE AUTHORIZATION SPECIALIST

Moore Center Services, Inc.•Manchester, NH

About The Position

The Service Authorization Specialist monitors service authorizations for individuals served in the vice president’s departments, tracks department revenue, and serves as a liaison to the business office. The position works with service coordinators, internal directors and teams, and external agencies to support accurate authorization and budget tracking. Pay is $23 per hour. The role requires adherence to agency, department, and state policies, including mandated reporting of suspected abuse, neglect, or exploitation. Staff must meet agency standards for criminal, motor vehicle, and Bureau of Elderly and Adult Services record checks. Travel and client transportation may be required when applicable. The organization considers English-language ability essential to the role and will consider alternate ways of accomplishing tasks to accommodate physical limitations.

Requirements

Associate degree required.
At least 2 years of office work experience required.
Proficiency in Microsoft Office Suite and database systems required.
Valid driver’s license and access to a safe, reliable vehicle during scheduled working hours.
Personal automobile liability insurance of $100,000/$300,000.
Commitment to The Moore Center’s values.
Ability to comply with state, agency, and department policies and procedures.
Ability to work independently and as part of a team.
Ability to work a flexible schedule.
Strong customer service skills when interacting with clients and staff.
Strong communication and organizational skills, including the ability to communicate effectively with large staff teams and provide well-written reports and documentation.
Creative and innovative thinking and problem-solving ability.
Proficiency in Microsoft Word, Excel, and Outlook, and ability to master new software.
Ability to interact effectively with people of varied educational, socioeconomic, and ethnic backgrounds, skill levels, and value systems.
Ability to speak, read, and write English.
Ability to meet agency standards for criminal, motor vehicle, and Bureau of Elderly and Adult Services record checks.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Track submission of all budgets to service coordinators.
Monitor and update agency waivered service authorization trackers.
Track service authorizations in MMIS for assigned individuals.
Receive and review individual client budgets for Senior Director review, completion, and submission upon renewal.
Report MMIS budget discrepancies to the appropriate Senior Director in a timely manner.
Collaborate with the billing team, as assigned, on billing discrepancies and denials.
Promote and enhance public relations with internal and external communities through exemplary customer service with service coordination partners.
Serve as the primary contact for external agencies regarding service authorization needs.
Assist Directors with annual budget development as needed.
Perform other duties and responsibilities as assigned by the supervisor.
Comply with mandated reporting requirements and maintain required record checks.
Travel and transport clients when applicable.