Service Associate

Montefiore Health System•New York, NY

1d•Onsite

About The Position

It is expected that all Service Associates will function as members of a team dedicated to support the highest quality care and services to our patients by assisting in such functions as maintaining a safe, clean and functional environment; assisting with dietary aspects of care; facilitating communication, i.e., using Rovers; transporting patients and assisting visitors. As an integral part of the team, the Service Associate is responsible for activities which promote patient focused care within the Patient Unit.

Requirements

High School or equivalent with vocational/technical training
Effective English communication skills, both written and oral (Medium proficiency)
OHS Annual Assessment
OHS Fit Test
Customer Service Skills
Ability to work collaboratively in a fast‑paced environment
Commitment to patient safety, dignity, and privacy

Nice To Haves

Experience in healthcare, hospitality, environmental services, or patient transport

Responsibilities

Maintain general patient care environment including cleaning of patient rooms
Cleans patient environment
Turn around time for discharge: cleans in accordance with central service agreement.
100% compliance to Quality Control checks.
Restocks patient rooms as required
Transports patient.
Maintains cleanliness of non-patient areas, i.e., unit based supply rooms and cooling stock.
Checking expiration dates on supplies core or unit based.
Provides and maintains a safe environment through preventative and interventional measures.
Adherence to medical center's infection control, safety, and Disaster policies and procedures
Tags and removes broken equipment immediately.
Communicates information regarding broken equipment to charge person of unit.
Ensures the patient's rights are respected as identified in the Patient Bill of Rights.
Promotes the core values of Patient/Family Centered Care.
Recognize the family as defined by the patient.
Accept the concept of the family being the constant in the patient's life.
Honor the diversity of patients and families
Respect patients and families as people with rights, responsibilities, and choices regarding their own health and lifestyle.
Believe environmental design and conditions are key to the healing, nurturing and independence of patient and family.
See patients and families as advocates from and for the community
Delivers and collects trays to bedside or communal dining areas.
Clear off bedside tables prior to meal service.
Delivers and sets up tray.
Assists with feeding as required
Collects trays.
Transports equipment, supplies and specimens as necessary.
Delivery in a timely manner according to MMC policy and procedures.
Performs emergency clean up housekeeping Tasks.
Disposes of waste materials; blood and body substances, chemicals, and trash properly to ensure a safe work environment
Adheres to infection and safety policies and procedures.
Performs light engineering duties, as necessary, bed brakers, bed pulls, and light bulb replacement.
Bed to be immediately taken out of service if not able to repair or unsafe.
Escalate maintenance issues when original intervention is not effective
Ability to set priorities, problem solve, use proper judgement in difficult situations and be flexible in non-emergent situations.
Complete assignments within established time frames.
Ask questions and seek clarification when necessary
Escalate difficult situations as appropriate.
Understand the difference between deferrable and non-deferrable work.
Utilizes effective interpersonal skills to communicate and collaborate effectively with the Care Team.
Communicates observations of patient status to professional nurse.
Assists other staff members on team within scope of practice.
Interacts with co-workers in a manner that promotes team building.
Is responsible and accountable for own actions.
Adheres to medical center's human resource policies and procedures.
Actively participates, practices and promotes continuous quality improvement.
Contributes to problem identification and problem solving in work environment, participating in task forces and groups as necessary
Supports the mission, vision, critical success factors and goals of Montefiore Medical Center and the standards of care.
Other duties as assigned.
Reports on and off duty to designated RN team leaders.