Service associate M-F 9am-5:30pm PST
About The Position
Together, Marken is UPS Healthcare Precision Logistics, providing clinical and advanced therapy logistics as part of UPS Healthcare. The Service Associate ensures shipments are prepared according to special instructions and expedited on time and within required specifications. The role supports appropriate packaging provision, collaborates with management and department personnel to meet client and service demands, and delivers exceptional service to internal and external clients. It also involves compliance with regulatory and trade requirements, oversight of third parties, inventory and storage organization, and measuring warehousing effectiveness. The position requires weekend work, although the stated regular hours are Monday through Friday, 9:00 AM to 5:30 PM PST.
Requirements
- Experience in healthcare supply chain operations, services, and logistics.
- Demonstrated process improvement, planning, and execution skills.
- Strategic thinking ability.
- Good organizational and time management skills.
- Working knowledge of IATA regulations, including Transportation of Dangerous Goods.
- Specific skills and knowledge in the use and application of proprietary software, the Internet, and MS Office applications, including Excel.
- Problem-solving skills to identify and alert others to operational problems.
- Excellent verbal and written communication skills to convey and clarify information.
- Unquestionable character and integrity.
- Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the United States for this employer.
- Must be available for weekend work.
Responsibilities
- Prepare shipments in accordance with special instructions and ensure they are expedited on time and within required specifications.
- Ensure timely provision of appropriate packaging, including Credo and Bio boxes and dry vapor shippers, with support from the Operations Supervisor.
- Collaborate with management and department personnel throughout Marken to ensure capabilities meet client and service demands.
- Provide exceptional service to external and internal clients.
- Perform tasks in compliance with regulatory and trade laws and processes.
- Supervise third parties, including local agents, airlines, and suppliers, to ensure compliance and meet expectations.
- Contribute to corporate initiatives and incorporate network best practices.
- Develop and implement strategic plans in cooperation with LATAM and Global Marken leadership teams.
- Organize and maintain inventory and storage areas.
- Measure and report the effectiveness of warehousing activities.
- Meet and exceed client expectations and build client loyalty.
- Maintain quality service by establishing and enforcing organizational standards.
- Load and unload shipments for delivery.
- Follow safety, security, and operating procedures for pickup and delivery of customer packages and operation of motor vehicles, while complying with applicable federal, state, and local laws.
- Scan information on airbills and manifests.
Benefits
- Medical and prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
