Service Associate (Part Time Teller 25-29 Hours)

First Merchants Corporation•New Castle, IN

About The Position

The Service Associate provides customer service and supports banking center operations and sales goals. The role responds to customer requests for banking transactions, answers inquiries and resolves problems with solutions that meet customers’ current needs, and builds customer loyalty. It balances cash, daily transactions, the vault, and ATM; follows applicable compliance, regulatory, reporting, information security, privacy, and verification procedures; and assists with opening and/or closing the banking center. The Service Associate also supports a high-performing sales environment by selling bank products, making customer referrals, learning about all bank products, and participating in daily or weekly meetings and coaching sessions. This is a part-time teller position scheduled for 25–29 hours. First Merchants describes its service philosophy as focused on enhancing financial wellness in the communities it serves and being responsive, knowledgeable, and high-performing for clients, teammates, and shareholders.

Requirements

High school diploma or equivalent.
At least 3 months of sales, cash handling, or related experience.

Responsibilities

Respond to customer requests for banking transactions.
Answer customer inquiries and resolve problems with solutions that meet customers’ current needs.
Build customer loyalty and customer advocates.
Balance cash, daily transactions, the vault, and ATM.
Understand and ensure compliance with regulations and reporting requirements.
Follow information security policy and verification procedures to protect customer privacy.
Assist with opening and/or closing the banking center.
Sell bank products, make customer referrals, and participate in activities supporting goals.
Learn about all bank products.
Participate in daily or weekly meetings and coaching sessions.