Service Associate (Teller)

First Merchants Corporation • Montgomery, IN

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About The Position

First Merchants Bank is seeking a Service Associate (Teller) to provide high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services that meet customers’ current and future financial needs. The bank supports associates in exceeding personal production goals while delivering a meaningful customer experience.

The role contributes to the operation of the banking center, supports a high-performing sales environment, and helps customers with their banking needs. First Merchants describes its mission as being responsive, knowledgeable, and high-performing, and its team as diverse colleagues committed to inclusion and positively impacting lives.

Requirements

• High school diploma or equivalent.
• At least 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and resolve problems with solutions that meet customers’ current needs.
• Build customer loyalty and customer advocates.
• Balance cash, daily transactions, the vault, and ATM.
• Understand and ensure compliance with regulations and reporting requirements.
• Follow information security policies and verification procedures to protect customer privacy.
• Assist with opening and/or closing the banking center.
• Sell bank products, make customer referrals, and participate in other activities supporting goals.
• Maintain knowledge of all bank products.
• Participate in daily or weekly meetings and coaching sessions.

Benefits

• Base pay plus bonuses
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Health savings and flexible spending accounts
• Vacation and sick time
• Paid holidays
• Paid parental leave
• Tuition reimbursement
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED