Service Associate - Reserve (Teller)

First Merchants Corporation • Middletown, IN

4d

About The Position

The Service Associate (Teller) provides customer service for banking transactions, responds to customer inquiries and problems with solutions suited to customers’ needs, and builds customer loyalty. The role supports banking center operations by balancing cash, daily transactions, the vault, and ATM; following compliance, regulatory, reporting, information security, and customer-verification procedures; and assisting with opening or closing the banking center. The associate also contributes to sales goals by selling bank products, making customer referrals, learning the bank’s products, and participating in meetings and coaching sessions.

Requirements

• High school diploma or equivalent.
• At least 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and resolve problems with solutions that meet customers’ current needs.
• Build customer loyalty and customer advocates.
• Balance cash, daily transactions, the vault, and ATM.
• Understand and ensure compliance with regulations and reporting requirements.
• Follow information security policies and verification procedures to protect customer privacy.
• Assist with opening and/or closing the banking center.
• Sell bank products, make customer referrals, and complete other activities that support goals.
• Know about all bank products.
• Participate in daily or weekly meetings and coaching sessions.

Benefits

• Base pay plus bonuses
• Medical, dental, and vision insurance
• 401(k)
• Health savings and flexible spending accounts
• Vacation and sick time
• Paid holidays
• Paid parental leave
• Tuition reimbursement
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED