Service Associate III - Fern Creek
About The Position
This role actively supervises tellers at a branch location to ensure customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional. The position supports the mission, vision, and philosophy of the Bank, complies with all organizational policies and procedures, and supports functions that maintain compliance with regulatory agencies. The Service Associate III will perform all duties of a Service Associate II, engage in consultative selling, supervise Service Associate activities, perform branch level audits, approve checks and deposits, balance the ATM, order and ship money, participate in the interviewing process, provide training and feedback to the Office Manager on performance reviews, participate in weekly team meetings, and communicate procedural changes to the staff.
Requirements
- High School Diploma or GED Equivalent
- 6 months of teller experience
- Good written and verbal communication skills
- Proven decision-making ability
- Proven ability to supervise and work well with others
- Professional appearance and demeanor
- Must be dependable
Responsibilities
- Perform all duties of a Service Associate II
- Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
- Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas
- Perform various branch level audits of cash and cash handling equipment
- Approve checks and deposits according to SYB check cashing and hold waiver policies
- Balance ATM
- Order and ship money to maintain proper inventory and fill coin and currency orders
- Participate in the interviewing process and hiring decisions
- Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews
- Participate in weekly team meetings
- Communicate procedural changes or update to the staff
Benefits
- 401(K) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer/Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Flexible Savings Accounts
- Health Savings Accounts
- Bank paid Life/AD&D insurance
- Voluntary Life/AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
