Service Assistant

Fletcher Jones Automotive Group • Beverly Hills, CA

7d • Onsite

About The Position

At Mercedes-Benz of Beverly Hills, our mission is to deliver a world-class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to become part of the nation’s #1 family-owned automotive group. We are seeking a Service Assistant who is professional, organized, and passionate about delivering exceptional support to both our guests and service team. The Service Assistant plays an important role in supporting the day-to-day operations of the Service Department by assisting Service Advisors, communicating with guests, coordinating vehicle flow, and helping ensure a smooth and efficient service experience from arrival to delivery.

Requirements

• Prior customer service, administrative, hospitality, or dealership experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional appearance and positive attitude
• Comfortable using computers and dealership software systems
• Strong attention to detail and follow-through
• Ability to work independently and as part of a team
• Valid driver’s license with an acceptable driving record

Responsibilities

• Greet guests in a professional and welcoming manner upon arrival to the Service Department
• Support Service Advisors with administrative and operational tasks throughout the day
• Assist with checking vehicles in and updating guest information accurately
• Coordinate vehicle movement and communicate status updates as needed
• Help maintain organization of repair orders, keys, and service documentation
• Communicate with guests regarding basic service updates, appointment confirmations, and follow-up needs
• Assist in maintaining a clean, organized, and guest-focused service drive environment
• Support scheduling activities and help ensure timely guest assistance
• Work collaboratively with Service, Parts, and Sales teams to support dealership operations
• Uphold company standards for professionalism, guest service, and attention to detail

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed