Service Assistant

Bowl New England d/b/a Spare Time Entertainment•Vernon, CT

7d•Onsite

About The Position

This role involves providing support to servers and kitchen staff, ensuring efficient and professional service to guests according to Spare Time Service Standards. The Service Assistant acts as a key liaison between front-of-house and back-of-house operations, contributing to a positive guest experience and maintaining a clean and organized work environment.

Requirements

High school diploma preferred.
Previous work experience preferred.

Responsibilities

Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
Serve guests utilizing Spare Time Entertainment’s Steps of Service.
Provide support to servers and kitchen staff.
Assist with prepping food.
Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
Demonstrate ability to review ordered items before leaving the kitchen and efficiently delivers ready items to the accurate location.
Ensure food is served in accordance with safety standards (e.g. proper temperature).
Act as the contact point between Front of the House and Back of the House staff.
Inform restaurant staff about guests’ feedback or requests (e.g. when they ask for the check).
Assist the wait staff with table turnover – set up and break down.
Remove soiled dishes and utensils and maintain dish area.
Polish and rolled silverware.
Ensure that families with young children receive kid’s menus and special silverware sets.
Able to promote knowledge of the location’s features and upcoming events.
Demonstrate knowledge of the menu, with the ability to make suggestions and answer guest’s questions about ingredients.
Maintain clean equipment and working areas by following the restaurant’s preventative maintenance programs and in accordance with Local, State, and Federal Health Department Codes.
Keep products and areas organized and restocked as needed, communicating any inventory shortages to supervisor.
Report all violations to management.
Other duties as assigned.