Service Assistant

Albany Subaru • Albany, CA

4d • Onsite

About The Position

The Service Assistant works with the service department to provide exceptional customer service. This role receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Additionally, the Service Assistant performs clerical and administrative duties for the Sales and Service departments. Key responsibilities include receiving inbound calls, greeting visitors in a friendly and helpful manner to ensure excellent customer service and sales generation, and working closely with the Sales and Service departments to meet customer needs. The role also involves operating the POS system, processing payments, and maintaining accountability for the money drawer.

Requirements

• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Working knowledge of the automotive industry
• Highly professional and dependable
• Safety and customer service oriented
• Basic computer and internet skills
• Outstanding communication skills
• Professional appearance and work ethic
• Ability to read and comprehend instructions

Nice To Haves

• A pleasant and courteous personality
• Strong administrative and organizational skills
• Strong phone and computer skills
• Excellent communication and interpersonal skills

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

Benefits

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed